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FAQs
Q1: How do I choose the right size for my pet?
Each product page includes a sizing chart. Measure your pet's neck (for collars) or chest (for harnesses) with a soft tape measure, leaving room for two fingers. If your pet is between sizes, we recommend sizing up.
Q2: Do you ship internationally?
Yes — we ship to 30+ countries. International shipping rates and delivery estimates are calculated at checkout. Please note that customs duties and taxes are the recipient's responsibility.
Q3: How long will my order take to arrive?
Total delivery time = processing (1–3 business days for in-stock items) + shipping time (5–8 business days domestic, 10–20 business days international). Custom orders add 2–3 days for personalization.
Q4: How do I track my order?
You'll receive a shipping confirmation email with a tracking number within 1–3 business days of ordering. You can also log in to your account and visit the Order Status page.
Q5: Are your products safe for my pet?
Safety comes first. Cat collars feature breakaway buckles, dog collars use reinforced D-rings, and select styles include reflective trim for night walks. All products are tested on real pets before launch — but please always supervise your pet while wearing accessories.
Q6: Can I personalize a collar or ID tag with my pet's name?
Absolutely. We offer embroidered collars and engraved ID tags — just enter your customization at checkout or contact us for bulk personalization. Personalized items can only be returned if defective or incorrectly made.
Q7: Do you offer wholesale?
Yes. Our wholesale program starts at 50 units per style, with tiered volume discounts, priority production and exclusive designs. Submit a Wholesale Inquiry and a dedicated rep will contact you within 1 business day.
Q8: What is your return window?
30 days from delivery for unused items in original condition. See our Return Policy for full details.
Q9: How do I contact customer service?
Use the Contact Us page or call during business hours (Mon–Fri, 9 AM–6 PM EST). Our dedicated support email: [SUPPORT EMAIL — TO BE ADDED]